Terms & Conditions

Terms & Conditions

These terms apply to all sales by Epic Promo to the exclusion of any other terms unless otherwise agreed in writing. We reserve the right or reasons of continuous improvement to make changes to the items shown in this catalogue and to remove selected styles.

These terms and conditions apply to all orders and supersede all others. By using this site, you expressly accept and agree to abide by all the terms and conditions contained in this statement. Please read through them carefully before placing an order. We reserve the right to vary these terms and conditions from time to time without notice.


Price

All prices quoted are in £ sterling. We are not VAT registered at present. The total cost of the order is the price of the product(s) ordered plus any artwork charges (which you will advise on) and additional delivery charges.


Payment

Payment for orders shall be made at the checkout section of the website or by telephone.
We accept the following: debit/credit card, BACS, PayPal, cheque or cash.
No order shall be processed until either payment in full or an agreed deposit (large orders only) has been paid, with regards cheques orders processed on cleared funds only.


Orders and Garments

Because we begin processing orders immediately after confirmation, submitted orders are considered final. We will try to accommodate order changes or cancellation requests, but cannot guarantee our ability to complete them. Goods are subject to availability; as there is a period of time between your order being placed and when the order is fulfilled, the stock position relating to particular items may change. If a particular item or brand that you have ordered is out of stock, we will endeavor to supply you with the nearest equivalent. We will endeavor to notify you as soon as possible via email if there is a problem with your order, and if possible, offer a reasonable solution or refund. We reserve the right to refuse an order.


Garment Sizing

Please choose the size of your garment very carefully, as the stated sizes and measurements, whilst reasonably accurate and ‘industry standard’, are approximate only. Any measurements given on product descriptions relate to the measurement of an individual’s chest and not the actual garment itself.


Product Description

Whilst we have made every effort to display as closely as possible the colours of the products that appear on our website, we cannot guarantee that the colour display on your device or monitor will accurately reflect the colour of the physical product.


Garment After-care

We strongly recommend that you wash any printed garments on a cool 30 degree wash, inside out, and iron the garment inside out. Also, do not tumble dry or dry clean any printed garments.


Own Garments

Should you require your own garment personalised, we do not accept pre warn and washed garments. The garments are printed at your own risk.


Artwork Specifications

If your artwork does not meet our recommended standard it will not qualify for a refund or reprint.


 

Returns Policy

Epic Promo will not accept responsibility for any misspellings, grammatical errors or design errors caused by the customer. Personalised items will only be eligible for a refund or exchange if the garment itself is faulty. Goods will only be accepted for return with prior arrangement. Refunds will only be made to the original credit or debit card.


Claims

Claims arising from damages, delay or partial loss in transit must be made via email so as to reach us within 5 working days of delivery. All claims with regard to the quality or quantity of the goods must be made via email so as to reach us within 5 working days of receipt of goods, or such goods shall be deemed to comply with the terms of the contract. Claims in respect of non-delivery must be made so as to reach us within 15 working days from placement of order.


Liability

To the fullest extent permitted by law, neither Epic Promo nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties.


Governing Law

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English courts.